Frequently Asked Questions

Ordering Questions

Well...10,000+ people can't be wrong! But here are a couple of other reasons: 1. A superior product 2. Unparalleled customer service 3. We are an American company! 4. We hang these canvasses in our own homes 5. You Save with Canvassia! Like us on Facebook, or join our email list for amazing deals and exclusive offers. High Quality & Durability — We use only high quality commercial grade canvas, sprayed with a protective coating to help preserve the product for many years to come.
We ALWAYS email a confirmation receipt when an order is placed. However, these receipts can sometimes be redirected to your spam or junk folder. Please make us a "trusted sender" in your email program and add [email protected] to your safe sender list. We want to be sure you receive all updates on your order and information on the status of your canvas shipment.
Due to the highly customized nature of our process, you may ONLY cancel or modify your order within 24 hours after ordering. This is a personalized product, and cannot be cancelled or modified once the canvas has been sent to production. Please see our Return Policy for more details.
You can view our refund and review policy by clicking here.
Canvassia respects your privacy, and we are committed to respecting your information and privacy on this site. In order to provide our services, we require information (including address and credit card information) regarding our users. You may receive email periodically from Canvassia, We will maintain the confidentiality of information provided in accordance with our Privacy Policy. Your credit card information is very secure as we use strong encryption and we don't even see it. Canvassia also utilizes a secure server (https) in all the transactions that hold sensitive information. A secure server guarantees the privacy of data transmitted through the internet, including credit card information, through a SSL protocol that encrypts the information.
As your canvas art is a custom made item, they are not sitting on a shelf somewhere. They are made individually once ordered. Orders are generally delivered within 7-10 business days. Production times may vary during holidays and special event periods as shipping may take slightly longer due to increased order volume. During these periods, to ensure your canvas arrives when you need it, please order 12-14 business days early to account for shipping. If you have not received your tracking information from us after 10 days, please email us..
Currently, we take orders from and ship to: United States Canada United Kingdom Australia Netherlands France Germany Italy Spain British Virgin Islands U.S. Virgin Islands New Zealand Singapore Japan Hong Kong